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Why Your Business May Need Unified Communications

Why Your Business May Need Unified Communications

In our modern world, working with unified communications is one of the key aspects of building a business. It doesn’t matter how big or small a company is, communication problems happen all the time, and that is why every player in the business world needs unified communications solutions.

For a phone service, one of the best ways to provide flexibility and improve communications is to use a VOIP service. This guide will help you find the best business voip phone service.

Often problems arise at the level of applications, and telephony and as a result, we can see a worsening in productivity. Employees can use completely different channels for communication, in this case, it causes discomfort to the participants. Also, you should not forget that in such a situation, management cannot track the workflow of an employee. 

If you have the absence of quick contact between employees, great difficulties will arise in communication with customers. Obviously, all this affects the work of the entire company. Projects won't get up and running as fast as you would like, customer relationships can go bad, and all these problems can lead to the loss of your business. Fortunately, today every company has the opportunity to work quickly, efficiently, and successfully thanks to UCtel. The services of this company will help you solve communication problems once and for all. 

What can companies expect from unified communications services? 

A full-fledged unified communications system must be integrated into the company’s software environment and business processes, including interfacing with ERP, CRM systems, contact centre, etc., and also using all available communication channels.  In addition, the Unified Communications system should help businesses not only save but also earn money.

Now, almost every communication device that a person uses has “intelligence”. This feature allows you to implement a lot of useful functions that are so necessary for business in the current conditions.

Many employees of large and dynamically developing companies do not use only one device in everyday life, like a phone or computer. Today, each person has a whole set of devices to use. Even more, this trend is only getting stronger. It is not surprising that the idea of combining disparate functions on the basis of a single user interface has developed.

The main services that you will see using Unified communications:

  • instant text messaging;
  • email and voicemail;
  • telephony (traditional, mobile, VoIP);
  • audio/video conferencing;
  • presence indicator;
  • collaboration tools;
  • web conferencing.

The full-scale UC model provides the ability to work with a «single telephone number» in this case, to communicate with a subscriber, you do not need to search for him or her on all available numbers but just dial one number. Further, the intelligent system itself will determine where the called subscriber is and forward the call to this person at the lowest cost. Let’s imagine an employee is available simultaneously by mobile and landline phones – the system will automatically select the most economical connection option.

In addition, unified communications solutions combine online and offline interactions. If the employee is not currently available via any of the means of communication, then the information addressed to this person will not be lost. It will be recorded in storage (for example, a voice mailbox) and transferred to the subscriber at the first opportunity.

The Unified Communications software layer assumes the presence of server and client modules. 

  • The server module

It is responsible for user interaction and application operation. 

  • The client module

Client programs are installed on any type of modern telecommunication terminal, including fixed and portable computers, communicators, mobile and IP phones.

At the same time, they should have a single common view for all devices, a clear and concise user interface. The user must be able to access the server at any time, anywhere and over any data network.

How do unified communications services save your money? 

In addition to significantly simplifying the methods of interaction between employees and customers, a company that has implemented certain elements of Unified Communications can also count on a significant economic effect.  

You will be able to save working time, according to Western experts, the employee will certainly use it for the benefit of the organization, the ability to get anyone and anywhere, “business innovation” and other amorphous advantages, the owner of UC also receives quite tangible dividends.

For example, you can save money on video and audio conferencing (including training) instead of business trips. No one will argue that in most cases it is quite an adequate substitute for physical presence. At the same time, savings are also achieved due to the fact that remote conferences do not require a specialized expensive infrastructure. Everything can be arranged with Unified Communications.

The function of a virtual contact centre will also be appropriate here; it allows you to involve the right employees in call processing only as needed. Thus, in each case, only the required number of experts will be connected to the solution of the problem and only for the required time. It is worth considering that these specialists can be located anywhere, even in different parts of the globe.

A significant part of the company's costs, as a rule, falls on various types of telephone communications.  Unified Communications helps reduce them in several directions at once. For example, due to computer and IP telephony, instant text messaging services.

However, we should not forget about the benefits that the company receives indirectly. In conditions of fierce market competition, success is often determined precisely by them. Unified communications ensure the unification of disparate corporate information and the structuring of access to it, the organisation and support of convenient means of collective work, the continuity of business processes, increasing customer loyalty, etc. 

In addition, unified communications increase the flexibility of the corporate communication system, as they are perfectly based on open and widespread international standards such as IP, SIP, XML. As a result, the company gains independence from proprietary telecommunication protocols and technologies (often incompatible with each other) and moves away from the dictates of manufacturers.

There is no doubt that unified communications solutions will allow you to save money directly, in particular by reducing the operating costs of various types of telecommunications, infrastructure management and reducing overall energy consumption.